Terms and Conditions

By installing, accessing or using the Service, you (“you”, the “User” or “Customer”) acknowledge that you have read, understood and agree to be bound by these Terms and by our Privacy Policy. If you accept these Terms on behalf of an organisation, you represent and warrant that you are authorised to bind that organisation, in which case “you” refers to that organisation. If you do not agree, do not install or use the Service.

These Terms form a binding agreement between you and Scalista GmbH, Spallartgasse 23/99, 1140 Vienna, Austria (“Scalista”, “we”, “us” or “our”).

• “Add-on” means the Cloudista Uy! Google Workspace add-on for Google Sheets distributed via the Google Workspace Marketplace.
• “Connected Source” means any third-party product, account, file or system from which you authorise the Add-on to read data on your behalf.
• “Customer Data” means any data that the Add-on reads, retrieves, generates or writes for you, including data placed in your Google Sheet.
• “Google User Data” means any data that the Add-on accesses from your Google account through OAuth scopes you grant.
• “Output” means the rows, tabs, summaries and other content the Add-on writes into your Google Sheet.
• “Documentation” means the user-facing materials that we publish for the Service, including marketplace listings, in-product help and online docs.

Cloudista Uy! is a Google Workspace add-on that runs inside Google Sheets. When you authorise it, the Add-on retrieves data from Connected Sources you select, normalises that data and writes a clean, timestamped tab into the active spreadsheet. Pulls can be triggered manually from the sidebar or scheduled to run on a recurring basis.

The Service is provided as a software-as-a-service tool. We may improve, modify, add or remove features over time. The Service is intended for productivity, reporting and spreadsheet-automation use cases — it is not a system of record, a backup service, a regulated data warehouse or a financial or medical decision system.

To use the Service you must (i) be at least 18 years old or the age of majority in your jurisdiction, (ii) have a valid Google account with permission to install Workspace add-ons and (iii) not be barred from receiving the Service under applicable law. If you use the Service through a Google Workspace organisation, your administrator may govern, restrict or revoke your access at any time.

You are responsible for keeping your Google account credentials, Connected Source credentials and any API keys secure. You are responsible for activity that occurs through your account or authorisations.

Subject to your compliance with these Terms and timely payment of any applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable and revocable license to install and use the Add-on solely for your internal business or personal productivity purposes during the term of these Terms.

You may not, and you may not allow any third party to:

• copy, modify, translate, port or create derivative works of the Service;
• reverse engineer, decompile or disassemble the Service, or attempt to derive its source code, except to the extent expressly permitted by mandatory law;
• rent, lease, sell, sublicense, distribute, host or operate the Service as a service bureau or for the benefit of unrelated third parties;
• remove, obscure or alter any proprietary notices, branding or attributions in the Service or its Output;
• use the Service to build, train or improve a competing product, model or dataset;
• scrape, crawl, harvest or otherwise extract data from the Service except as expressly intended by the Add-on UI;
• bypass quotas, rate limits, security or authentication mechanisms.

The Add-on operates inside Google products and depends on services provided by Google. Your use of the Add-on is also subject to the Google Workspace Marketplace terms and Google's applicable policies. We are not affiliated with, endorsed by or sponsored by Google.

When you install the Add-on, Google will display the OAuth scopes the Add-on requests. You must approve those scopes for the Add-on to work. We request the minimum scopes needed to deliver the Service.

Cloudista Uy!'s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We do not use Google User Data to train generalised AI/ML models, do not sell Google User Data, do not transfer it for advertising and do not allow humans to read it except (a) with your explicit consent, (b) for security investigations, (c) to comply with applicable law or (d) where the data has been aggregated and is used for internal operations in accordance with applicable rules.

You can revoke the Add-on's access at any time from your Google account at myaccount.google.com/permissions.

As between you and us, you own all Customer Data, including all Output written into your Google Sheet. You grant us a worldwide, non-exclusive, royalty-free license to host, copy, transmit, process and display Customer Data and Connected Source data solely as needed to operate, secure and support the Service for you.

You represent and warrant that (i) you have all rights, consents and authorisations necessary to grant us access to your Connected Sources and Customer Data, (ii) the Add-on's processing of such data on your instruction will not violate any law, contract or third-party right and (iii) you are responsible for the accuracy, quality, legality and appropriateness of Customer Data.

You are responsible for who you share your Google Sheet with. The Service does not control Google Sheets sharing settings; once Output is written to your Sheet, access to it is governed by your Google Workspace permissions. You should review sharing before pulling sensitive data.

You are responsible for backing up Customer Data. While we take reasonable measures to protect data we process, the Service is not a backup product and we do not guarantee permanent retention of any Output or logs.

You agree not to use the Service to:

• process data you are not authorised to access, including data of other users, customers or organisations without proper consent;
• process special categories of personal data (e.g. health, biometric, genetic, political, religious or sexual-life data) or children's data, unless you have ensured an appropriate legal basis and additional safeguards in your environment;
• send malware, attempt to gain unauthorised access to our systems or interfere with the Service's operation;
• generate abusive load, run denial-of-service attempts or circumvent quotas, rate limits or authentication;
• violate applicable law, third-party rights or the terms of any Connected Source;
• use the Service for activities where failure could lead to death, personal injury or environmental damage, or for high-risk uses such as life support, nuclear facilities, air traffic control or critical infrastructure.

The Service interoperates with third-party products you choose to connect (Connected Sources). When you authorise a Connected Source, you authorise us to access it on your behalf using the credentials, tokens or keys you provide, solely to perform the actions you request inside the Add-on.

Connected Sources are independent of the Service and have their own terms, fees, uptime and rate limits. We are not responsible for Connected Source availability, content, accuracy, pricing, security or changes to their APIs. If a Connected Source revokes access, breaks compatibility or limits a feature, the affected functionality may degrade or stop working, without liability to us.

You are responsible for complying with each Connected Source's terms, including any restrictions on data export, redistribution or automated access.

The Service may be offered as a free tier and one or more paid plans. Current pricing, quotas and plan limits are described on our website or in the Add-on. Unless stated otherwise:

• fees are quoted exclusive of taxes, duties and similar government charges, which you are responsible for paying;
• paid plans are billed in advance on a recurring basis (monthly or yearly) and renew automatically until cancelled;
• fees are non-refundable except where required by mandatory law;
• if a payment fails, we may suspend paid features after notice until the balance is settled;
• we may change prices at any time, with the new pricing applying to your next renewal after reasonable advance notice.

Where the Add-on is distributed via the Google Workspace Marketplace, billing for paid plans may be processed by Google or by us, as indicated at the point of purchase. Platform-level refund and chargeback policies apply where relevant.

We may offer free trials, free tiers and beta or preview features (“Beta Features”). Beta Features are provided “as is”, may be incomplete, may change or be discontinued without notice and are excluded from any service-level commitment. We may collect additional usage information from Beta Features in order to evaluate and improve them. You are not obliged to use Beta Features.

We will use commercially reasonable efforts to keep the Service available, but we do not guarantee uninterrupted, error-free or uninterruptible operation. The Service depends on Google APIs, Connected Source APIs, internet connectivity and other components beyond our control.

The Service is subject to fair-use limits and quotas (such as maximum rows, runs per day, concurrent jobs or schedule frequency). We may apply, change or enforce these limits to protect the integrity of the Service for all users. Excessive or abusive usage may be throttled or temporarily suspended.

We provide standard support by email at contact@scalista.com. Response times are best-effort unless otherwise stated for a paid plan. We may release updates, patches and configuration changes to the Service automatically. We may deprecate features with reasonable notice when continued operation is impractical, insecure or no longer supported by underlying platforms.

The Service, including its software, design, brand, logos, Documentation and underlying technology, is and remains the exclusive property of Scalista and its licensors. All rights not expressly granted to you are reserved. No title or ownership in the Service is transferred to you under these Terms. You acknowledge that the Service is licensed, not sold.

If you choose to send us suggestions, ideas, improvements or other feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free and sublicensable license to use, modify and exploit such feedback for any purpose, including improving the Service, without obligation or compensation to you.

Each party may receive non-public information from the other party that is identified as confidential or that should reasonably be understood to be confidential (“Confidential Information”). The receiving party will (i) use the Confidential Information only as needed to perform under these Terms, (ii) protect it with at least the same degree of care it uses for its own confidential information (and no less than reasonable care) and (iii) not disclose it to third parties except to its personnel or subprocessors bound by similar obligations. Confidential Information does not include information that is or becomes public without breach, was already known without confidentiality obligations or was independently developed.

Our processing of personal data is described in our Privacy Policy, which is incorporated into these Terms by reference. Where we process personal data on your behalf as a processor under the GDPR, that processing is governed by our Privacy Policy and any data processing addendum we make available to you.

You are responsible for providing required notices and obtaining required consents from your end users, employees, customers or any other data subjects whose data you cause the Add-on to process.

The Service is provided “as is” and “as available”, without any warranty of any kind, whether express, implied, statutory or otherwise. To the maximum extent permitted by law, Scalista disclaims all warranties, including merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability, availability and any warranty arising out of course of dealing or usage of trade.

Without limiting the foregoing, we do not warrant that the Service will meet your requirements, that Output will be accurate or complete, that the Service will be uninterrupted, secure or error-free, or that any Connected Source will remain available or compatible. You are solely responsible for verifying Output before relying on it for any business, financial, legal, tax or operational decision.

To the maximum extent permitted by applicable law, in no event will Scalista, its affiliates, officers, employees, agents or licensors be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for loss of profits, revenue, goodwill, data, use or business interruption, arising out of or related to these Terms or the Service, even if advised of the possibility of such damages.

Our aggregate liability for all claims arising out of or related to these Terms or the Service will not exceed the greater of (a) the total fees actually paid by you to us for the Service in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) one hundred euros (EUR 100). The foregoing limitations apply to the fullest extent permitted by law and regardless of the form of action.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud, gross negligence, wilful misconduct, death or personal injury caused by negligence, or — for consumers in the EU/EEA — statutory rights that cannot be waived.

You agree to defend, indemnify and hold harmless Scalista and its affiliates and their respective officers, employees and agents from and against any claims, liabilities, damages, losses and expenses (including reasonable legal fees) arising out of or related to (i) your use of the Service in breach of these Terms, (ii) Customer Data or Connected Source data processed through the Service, (iii) your violation of any law or third-party right or (iv) any dispute between you and a third party (including your end users) connected to your use of the Service.

These Terms apply from the moment you install or use the Service and continue until terminated as described here. You may terminate at any time by uninstalling the Add-on, revoking its OAuth access and cancelling any paid subscription.

We may terminate or suspend your access immediately, with or without notice, if (a) you materially breach these Terms, (b) we are required to do so by law or by Google, (c) your use of the Service creates security, legal or operational risk or (d) the Service is discontinued. On termination, your license to use the Service ends and we may delete data we hold for you in accordance with our Privacy Policy. Sections that by their nature should survive termination will survive (including IP, disclaimers, liability, indemnity and governing law).

We may suspend or restrict the Service, in whole or in part, where we reasonably believe it is necessary to (a) prevent harm to the Service, our users or third parties, (b) comply with applicable law or platform requirements, (c) address suspected abuse, security incidents or non-payment or (d) perform maintenance. We will use reasonable efforts to provide advance notice when practicable.

You may not use, export or re-export the Service in violation of any applicable export control, sanctions or anti-corruption laws, including those of the European Union, the United States and Austria. You represent that you are not located in, and will not use the Service from, any country or for any party subject to comprehensive sanctions, and that you are not on any restricted-party list.

We may modify the Service from time to time, including features, quotas and supported Connected Sources. We may also update these Terms to reflect changes in law, the Service or our business. Material changes will be communicated by reasonable means (for example, an in-product notice, email or update notice on this page). The updated Terms take effect on the date stated. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

Neither party will be liable for any failure or delay in performance to the extent caused by circumstances beyond its reasonable control, including acts of God, natural disasters, pandemics, war, terrorism, civil unrest, governmental action, labour disputes, internet or power outages, third-party service failures (including Google or Connected Source outages) or denial-of-service attacks. The affected party will use reasonable efforts to mitigate the impact and resume performance.

These Terms are governed by the laws of Austria, without regard to its conflict-of-laws rules and excluding the United Nations Convention on Contracts for the International Sale of Goods. Subject to mandatory consumer protection rules in your country of residence, the courts of Vienna, Austria, will have exclusive jurisdiction over any disputes arising out of or in connection with these Terms or the Service.

If you use the Service as a consumer in the European Union or European Economic Area, you benefit from the mandatory rights of the consumer protection laws in your country of residence. Nothing in these Terms limits those rights.

The European Commission provides an online dispute resolution platform at ec.europa.eu/consumers/odr. We are not obliged to participate in alternative dispute resolution proceedings before a consumer arbitration board.

• Entire agreement. These Terms (together with the Privacy Policy and any order forms or addenda) constitute the entire agreement between you and us regarding the Service and supersede all prior agreements on the same subject.
• Severability. If any provision is held unenforceable, the remaining provisions remain in full force, and the unenforceable provision will be reformed to the minimum extent necessary.
• No waiver. Our failure to enforce any right or provision is not a waiver of that right or provision.
• Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition or sale of assets.
• No partnership. Nothing in these Terms creates any partnership, joint venture, agency, employment or fiduciary relationship.
• Notices. We may give notice via email, the Add-on or our website. Notices to us must be sent to the contact address below.
• Language. These Terms are made available in English. Translations are for convenience only; in case of conflict, the English version prevails.

For questions about these Terms or the Service, please contact: